In a hospital and seeking urgent help?
Are you or a loved one getting sicker, and no one seems to be listening or noticing?
States and territories have different systems that help patients, carers, and families to escalate their concerns with staff if they are concerned about a worsening health condition. Click on your state to find out more, or if it is not listed, ask for the Patient Liaison Officer at your hospital.
New South Wales | Queensland | South Australia | Western Australia | Northern Territory | Australian Capital Territory
Where to make a health complaint
Ahpra is the national organisation responsible for implementing the National Registration and Accreditation Scheme (the National Scheme) across Australia. Ahpra encourages Aboriginal and Torres Strait Islander Peoples who have experienced culturally unsafe incidents of care from a registered health practitioner to submit a notification or complaint online or by calling 1300 419 495.
State or Territory Health Complaints Organisations
Contact your State or Territory Health Complaints Organisation to make a complaint about health systems or health service providers:
1800 043 159
1300 582 113 / 1800 246 054
1800 232 007
1800 813 583
1800 004 474
1800 001 170
(02) 6205 2222
National | Aged Care Quality and Safety Commission
1800 951 822
All health services have a Complaints Management Policy. Complaints about health care, hospital conditions or health service providers can be made by anyone. In some hospitals they have a consumer liaison officer or patient representative to deal with complaints. Ask your health professional, nurse manager, doctor or Aboriginal Liaison Officer for information.
Care Opinion is an independent site where anyone can anonymously share their stories about their experience of care. The site covers health and aged care, and community services in Australia, giving service users, their families and carers the opportunity to publish their personal experiences, good or bad, of the care system. Care Opinion is a place where you can:
- Share your stories about care and support services you or your relative’s have used
- See what others are saying about services
- See how services respond and whether they make an improvement
See how Care Opinion impacts on healthcare services with the brochure and video here.
Where to report racism and discrimination
If you or someone you know experiences racism or discrimination, we encourage you to report it through the following options. You can to ask to speak to an Aboriginal or Torres Strait Islander employee at these organisations:
We know that First Nations people experience racism and discrimination, but it’s true extent is not understood. By ‘calling out’ racism on this register, you are helping to tell the true story of racism in this country. This will enable us and community leaders to continue the fight against racism and protect future generations.
The First Nations Racism Register is a simple and secure way for people to report incidents of racism and discrimination toward First Nations Peoples. The individual reports are collected and analysed by the Jumbunna Research to inform an annual report which will help raise awareness and drive systematic change.
Australian Human Rights Commission
The Australian Human Rights Commission is an independent organisation that investigates and conciliates complaints about discrimination and breaches of human rights including harassment and unfair treatment on the basis of race, colour, descent, gender, disability, age and other grounds.
For free advice on discrimination and your rights, or to make a complaint:
- Complaint Info line: 1300 656 419 (local call) or 1800 620 241 (toll free)
- Email: email@example.com
- Online: www.humanrights.gov.au/complaints/make-complaint
State and Territory Human Rights & Equal Opportunity Commissions
Contact your State or Territory Human Rights or Equal Opportunity Commission to lodge a discrimination complaint:
NSW | Anti-Discrimination NSW
1800 670 812
(08) 7322 7070
1800 198 149
1800 813 846
1300 305 062
Where to find a disability advocate
An advocate is a person or organisation that helps you speak up for your rights when you feel you can’t on your own. To find a disability advocate near you, click here.
Aboriginal and Torres Strait Islander-led Health Services
ACT | Winnunga Nimmityjah Aboriginal Health and Community Services
(02) 6284 6222
(02) 9212 4777
(03) 9411 9411
TAS | Tasmanian Aboriginal Centre (TAC)
1800 132 260
(08) 8273 7200
WA | Aboriginal Health Council of Western Australia (AHCWA)
(08) 9227 1631
Darwin – (08) 8944 6666 | Alice Springs (08) 8959 4600
QLD | Queensland Aboriginal and Islander Health Council
(07) 3328 8500
Aboriginal and Torres Strait Islander-led Legal Services
ACT & NSW | Aboriginal Legal Service (NSW/ACT) Limited
1800 733 233
VIC | Victorian Aboriginal Legal Service
1800 064 865
TAS | Tasmanian Aboriginal Legal Service
1800 595 162
SA | Aboriginal Legal Rights Movement South Australia
1800 643 222
WA | Aboriginal Legal Service of Western Australia
1800 019 900
1800 898 251
QLD | Aboriginal and Torres Strait Islander Legal Service
1800 012 255
Learn more about recording police, reporting racism and past legal matters at our Public Campaigns & Tools page.